Meet the Experience Makers.

Get to know the Experience Makers behind the most exceptional and groundbreaking customer experiences. Watch video interviews and read how teams collaborate and work together behind the scenes to deliver powerful digital transformations.

20202021202220232024 The AdvocateThe AmbassadorThe CatalystThe ChangemakerThe CloserThe CollaboratorThe EngagerThe Experience Maker Executive of the YearThe Experience Maker Team of the YearThe Experience Maker of the YearThe IlluminatorThe MagnifierThe Maverick EducationFinancial Services & InsuranceFood & BeverageGovernment/Non-Profit/Public SectorHealthcare, Beauty & MedicalHigh TechMedia & EntertainmentOtherRetailTelecommunicationsTravel & hospitality Reset

The Engager

2022 Winner
Alma

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Watch the video (2 mins)

The Changemaker

2021 Winner
American Red Cross

 
Watch the video (16 mins)

The Experience Maker Executive of the Year

2022 Winner | Japan
Shinya Suda, Astellas Pharma

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Watch the video (2 mins)

The Experience Maker of the Year

2022 Winner | EMEA
Laura Pezzotta, Barilla

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Watch the video (2 mins)

The Experience Maker Team of the Year

2021 Winner | Americas
Bose

 
Watch the video (10 mins)

The Experience Maker of the Year

2023 Winner | Americas
Ben Meck, CVS Health

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Watch the video (2 mins)

The Experience Maker Team of the Year

2022 Winner | Americas
City National Bank

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Watch the video (2 mins)

The Experience Maker of the Year

2021 Winner | Americas
Enrique Negrete, Coca-Cola

 
Watch the video (16 mins)

The Advocate

2022 Winner
Currys

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Watch the video (2 mins)

The Maverick

2021 Winner
Doorstep Market

 
Watch the video (18 mins)

The Ambassador

2021 Winner
F5

 
Watch the video (13 mins)

The Advocate

2020 Winner
Foxtel

 
Watch the video (18 mins)

The Collaborator

2023 Finalist
Saralyssa Gonzalez, IBM

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Watch the video (2 mins)

The Experience Maker Executive of the Year

2020 Winner
Nitin Sethi, IndiGo Airlines

 
Watch the video (18 mins)

The Experience Maker Team of the Year

2021 Winner | EMEA
Klaus Fiedel, Investitionsbank Berlin

 
Watch the video (14 mins)

The Ambassador

2020 Winner
Chelsea Kiko, McGraw Hill

 
Watch the video (19 mins)

The Changemaker

2020 Winner
NCMEC

 
Watch the video (23 mins)

The Magnifier

2020 Winner
Refinitiv

 
Watch the video (24 mins)

New

The Catalyst

2024 Winner
Samsung

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The Engager

2023 Winner
Ronald Gaines, Sunbelt Rentals

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Watch the video (2 mins)

The Experience Maker Team of the Year

2021 Winner | APAC
Tabcorp

 
Watch the video (13 mins)

The Experience Maker Executive of the Year

2022 Winner | Americas
Melanie Babcock, The Home Depot

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Watch the video (2 mins)

The Experience Maker of the Year

2022 Winner | APAC
Victoria Xiao, Transurban

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Watch the video (2 mins)

The Experience Maker Executive of the Year

2023 Winner | Americas
Raghu Vasu, U.S. Bank

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Watch the video (2 mins)

The Illuminator

2021 Winner
US Census Bureau

 
Watch the video (15 mins)

The Changemaker

2022 Winner
University of the People

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Watch the video (2 mins)

The Closer

2020 Winner
VMware

 
Watch the video (24 mins)

The Experience Maker Team of the Year

2023 Finalist | Americas
Michael Cingari, Verizon Business

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Watch the video (2 mins)

The Experience Maker Executive of the Year

2021 Winner | Americas
Matt Harker, Walgreens Boots Alliance

 
Watch the video (15 mins)